Hi Goddess,
Do a search for MWSnap3. It is a small program for capturing screen shots of anything that is displayed on the screen and is very powerful and very easy to use. You can capture the whole desktop, a window, a toolbar, a dropdown menu, etc. It may help you to show people what you are doing.
I have used it before when I had setup problems with LinkMotion and because of the pictures the creators of the program were able to show me that there wasn't any problem with the software but it was a hardware fault.
Try it, you will like it.
Regards Richard.
I am not completely useless.......I can always serve as a BAD example.